Privacy & Policy

These Terms of Service (“Terms”) govern your access to and use of Trellis AI (the “Product”), provided by Trellis (“we”, “our”, or “us”).

By installing, accessing, or using Trellis AI, you agree to be bound by these Terms. If you do not agree, do not use the Product.

1.Information We Collect

1.1 User-Initiated Content Access

Trellis AI accesses document or spreadsheet content only when explicitly initiated by the user.

  • Content is accessed solely to perform the specific action requested by the user

  • We do not automatically scan, monitor, or access files in the background

  • We do not access content without clear user interaction and permission

Content may include text, tables, or structured data contained in documents or spreadsheets selected by the user.

1.2 Account and Identification Information

To authenticate users and manage access to features, we collect limited personal information:

  • Email address (used as a unique identifier)

  • Authentication tokens (used only to verify identity)

We do not collect or store platform passwords.

1.2 Payment and Subscription Information

If paid features are enabled:

  • Subscription status and plan identifiers may be stored

  • Payments are processed by third-party payment processors

  • We do not store credit card numbers, CVV codes, or full payment details

All payment processors used by Trellis AI are PCI-DSS compliant and handle sensitive payment data directly.

2.How we Use Information

We use collected information strictly to:

  • Provide AI-powered responses based on user-requested content

  • Authenticate users and manage access

  • Load user preferences and settings

  • Validate subscriptions and usage limits

  • Maintain security, reliability, and performance

We do not use user data for advertising, marketing, or behavioral profiling.

3.Data Storage and Retention

Document and spreadsheet content is not permanently stored

  • Content is processed temporarily and discarded after fulfilling the user request

  • Email addresses are stored securely only to identify users and associate settings or subscriptions

  • Authentication tokens are not reused beyond verification

We retain user account data only for as long as necessary to operate the Product or comply with legal obligations.

4.Use of AI and Third-Party Services

Trellis AI may use third-party AI services to generate responses requested by the user.

  • Content is shared only to fulfill the specific user request

  • Content is not used to train AI models unless explicitly stated and agreed

  • Third-party services are bound by confidentiality and data-protection obligations

5.Data Sharing and Disclosure

We do not sell, rent, or trade personal data.

Data may be disclosed only when:

  • Required by law or legal process

  • Necessary to protect the rights, security, or integrity of Trellis AI or its users

  • Needed to prevent fraud, abuse, or unauthorized access

6.Platform and API Compliance

Trellis AI complies with the data usage and developer policies of all supported Platforms.

Specifically:

  • Data is accessed only to provide user-requested functionality

  • Data is not used for advertising or resale

  • Data is not retained beyond operational necessity

7.User Control and Consent

Users remain in control of their data at all times:

  • Platform permissions can be reviewed or revoked through the respective Platform settings

  • Users may request deletion of their account and associated data

  • All content access is explicitly initiated by the user

8.Data Security

Seekgpt implements reasonable technical and organizational safeguards, including:

  • Secure authentication mechanisms

  • Encrypted data transmission

  • Restricted internal access to user data

  • Secure infrastructure and access controls

While we follow industry best practices, no method of transmission or storage is completely secure.

9.PCI-DSS and Payment Security

Trellis AI does not directly store or process payment card information.All payments are handled by PCI-DSS compliant third-party payment processorsPayment data is transmitted securely and processed directly by these providersSeekgpt only receives confirmation of payment status and subscription details

10.Children's Privacy

Trellis AI is not intended for use by individuals under the age of 13.
We do not knowingly collect personal data from children.

11.Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with an updated “Last updated” date

12.Contact Information

For questions about these Terms, contact:

Company: Eqipwork
Product: Trellis AI
Email: support@ai-trellis.com
Website: https://ai-trellis.com